What is Ring and Ride?

The freedom to get around independently is a fundamental part of everyday life that most people often take for granted.

For a significant section of the community this freedom is often denied because not all can use or have great difficulty using conventional public transport services.

Ring and Ride was established to help fill this gap by providing a fully accessible, door-to-door bus service for people whose circumstances limit their personal mobility.

What is Ring and Ride?

The Ring and Ride service is a door to door, highly accessible minibus service for people of any age living in one of the seven metropolitan districts for the West Midlands, who have a permanent or temporary mobility impairment, which makes it very difficult or impossible to use conventional bus services.

The service currently operates on Monday to Saturday from 08.00am until 23.00pm and Sundays 8.30am until 3.30pm. The service is provided on a ‘first come, first served’ basis, with journeys being booked up to one day in advance.

The purpose of the journeys undertaken by passengers include: shopping for food and other essentials; attending day centres; getting to doctor’s appointments; attending a religious institution; visiting friends and relatives; accessing an entertainment venue.   These are the same sorts of activities that ‘able-bodied’ people use ‘ordinary’ buses for, because they are essential to a reasonable quality of life.

Find Out More

To find out how the service can help you and how to register click on about us.
You can also click on Passengers Voice to listen to how some of  our existing passengers use the service and how it impacts on their lives.


Picture of ring and ride bus

The Mission of Ring and Ride

The mission of Ring and Ride is to improve the quality of life of people of any age living in the West Midlands who find it difficult or impossible to use conventional public transport, by providing an effective and efficient door-to-door, fully accessible bus service.

Improvements to your Ring and Ride service

If you are travelling between 23rd and 30th March you will need to book in advance

In order for us to set up the new Customer Service Centres, we will not have the facility to take bookings between 23rd and 30th March, so please ensure you book trips for this period no later than 21st March 2015 with your depot.

We are always keen to hear what you think about your Ring and Ride service and over the past year or so, you have told us that getting through to book trips can sometimes be a problem.

Therefore, we are pleased to advise that two dedicated Customer Service Centres will open on 30th March 2015 to deal with all passenger bookings.

The new centre for Birmingham and Coventry will deal with bookings in Birmingham, Solihull and Coventry with the Black Country Centre handling bookings in Dudley, Sandwell, Walsall and Wolverhampton.

Booking line telephone numbers will change from 30th March 2015. Do not worry, the level of service will remain the same and you will still be guaranteed a cheerful welcome from your usual drivers.

click here to see full information