More Information

There are a variety of ways for Passengers to get information about the Ring and Ride service and for making comments about the service including complaints and praise.

General Ring and Ride Information Leaflets

These leaflets give a background to the service, how it works and how to contact the various area offices and Head Office. They include maps showing each area served.

Ring and Ride Newsletter

The Ring and Ride Newsletter is published twice a year and distributed to all active Passengers by post. It contains news and information about the service and contributions from Passengers are welcomed. It is also made available through the Talking Newspaper Network.

Other Formats

Most of these publications are available in different community languages (including Chinese, Bengali, Urdu, Hindi, Gujurati, Punjabi and Vietnamese), large print, audio tapes etc. To check availability ring 0121 327 8128.

District Advisory Groups (DAGs)

Advisory Groups exist in each of the operating areas which allow Passengers and other interested organisations (eg. Groups representing older people, Disability Groups, Social Service Representatives etc) to discuss the provision of the Ring and Ride service. Information on DAG meetings in each area is posted on buses. Members who are service Passengers are there to represent the views and concerns of other Passengers. If there is an issue you would like to raise that you feel is of mutual benefit, please contact your local office to find out who your representative is. Alternatively, you may wish to get involved yourself and become a member of the group. Again contact your local office for details.

Service Monitoring

In order to monitor the quality of the services provided by the Charity, random telephone checks are taken of recent Passengers of the service. These surveys cover matters such as the booking system, vehicle comfort and cleanliness as well as service punctuality and the courtesy of Charity staff.

Other Information

The West Midlands Passenger Transport Executive (Centro) produces a booklet "Getting around in the West Midlands" which provides advice and information for people with a mobility difficulty. It contains information and contact details about conventional bus and rail companies and their services, Midland Metro, Concessionary Fares, Taxi and private Hire availability and accessible toilets throughout the region. Copies can be obtained at Centro information offices or by ringing 0121 200 2787 (Minicom 0121 214 7777) and further details are shown on the Centro internet site at www.centro.org.uk

For information on timings and fares on conventional bus and rail, services ring the Centro Hotline between 7am and 10.30pm each day of the year except Christmas Day on 0121 200 2700.