Jajjit Singh Sidhu joined the company as a driver at the Wednesbury depot four years ago. Over the past few months has been training as a 'stand in' scheduler due to staff shortages. He has progressed exceptionally well and proved himself to be very adaptable in any situation.

During the month of November, after a very long day, Nigel was taking his last passenger home. When he opened the house door to help her in, he went to switch the light on for her but nothing happened. Instead of leaving her to fend for herself Nigel stayed and found out what the problem was and put it right......

One day in December 08, Steve Smith was picking up his next passenger, Mrs Davis. When he arrived at Mrs Davis's door he knocked and waited for her to appear. As Mrs Davis did not open the door, Steve called the depot to find out if she may have cancelled her journey. The depot confirmed that there had not been any cancellation by Mrs Davis. At that point Steve became very concerned.